Raw Claw 3-Axis Phone Gimbal

1. What is this device used for?
This is a handheld stabilizer designed to help you capture smooth, cinematic videos with your smartphone by reducing shake and vibrations.

2. Is it compatible with my phone?
The stabilizer supports most smartphones with screen sizes up to 6.8 inches and weighing up to 280g. If you're unsure, feel free to contact us with your phone model.

3. Does it require an app to work?
Yes, it works best with a free companion app that unlocks features like face tracking, time-lapse, and gesture controls. A download link and setup guide are included.

4. How long does the battery last?
The stabilizer offers up to 10 hours of usage on a full charge, depending on usage and features enabled.

5. Can I use it for both horizontal and vertical shooting?
Absolutely! The device allows for quick switching between landscape and portrait modes—perfect for both cinematic shots and social media content.

6. Does it come pre-calibrated or do I need to set it up?
Minimal setup is needed. Once your phone is mounted, the gimbal auto-balances for smooth operation. A quick-start guide is included for easy setup.

7. Is it good for live streaming or vlogging?
Yes! The stabilizer is ideal for content creators, vloggers, and streamers looking for professional-looking footage on the go.

8. What’s included in the box?
The package includes the stabilizer, a mini tripod, USB charging cable, carrying pouch, and user manual.

9. Is it easy to travel with?
Yes, it’s foldable and compact, making it easy to carry in a backpack or handbag.

10. What if I have a problem with my order?
Our customer support team is here to help! Reach out within 30 days of receiving your product and we’ll make it right.

1. What is your return policy?
We offer a 30-day return window from the date your item is delivered. If you're not completely satisfied, you can return the product for a refund or exchange—no questions asked.

2. What are the conditions for a return?
To qualify for a return, the item must be in its original condition with all accessories, packaging, and manuals included. Items showing signs of damage or excessive use may not be eligible for a full refund.

3. How do I start a return?
Just contact our support team with your order number and reason for return. We’ll provide return instructions and a shipping address.

4. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer, unless the product arrived damaged or was incorrect. In those cases, we’ll cover the return cost.

5. When will I get my refund?
Refunds are processed within 5–7 business days after the returned item has been received and inspected. The refund will be issued to your original payment method.

6. Can I exchange my item instead of getting a refund?
Yes! If you'd prefer to exchange your item—for example, if you received the wrong product or want a replacement—just let us know when you reach out.

7. What if my item arrives damaged or defective?
Please contact us within 48 hours of delivery with photos or videos of the issue. We’ll send a replacement or issue a full refund right away.

8. Can I cancel my order after placing it?
Orders can be canceled within 6 hours of purchase, or before they ship—whichever comes first. After that, the standard return process applies.

1. Where do you ship?
We ship worldwide! If you’re unsure whether we deliver to your location, feel free to reach out to our support team.

2. How long does shipping take?
Delivery typically takes 7–15 business days, depending on your location. Some remote areas may take slightly longer.

3. How long does it take to process my order?
Orders are processed within 1–3 business days after payment confirmation. You'll receive a confirmation email with tracking details once your order ships.

4. Do you offer tracking?
Yes! All orders come with a tracking number. You’ll receive it via email once your package is on the way.

5. How much does shipping cost?
We offer free standard shipping on most orders. Expedited shipping may be available at an additional cost—check your cart or contact us for options.

6. Will I have to pay customs or import fees?
Depending on your country’s regulations, customs fees or import taxes may apply. These charges are the buyer’s responsibility and are not included in our prices.

7. What if my package is lost or delayed?
If your package hasn’t arrived within the estimated time, please contact us. We’ll work with the carrier to resolve the issue and ensure you receive your item.

8. Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, yes. Contact us as soon as possible. Once the order is dispatched, we can’t make changes to the address.